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Thank you Pete for really good customer service! I will do business again with you!
MR KOSKELA -
FINLAND

 
Thanks for the prompt and courteous service!
MR WOTHERSPOON-
MIDDLESBORO

 
Hi, I got boots today, thank you so much, I absolutely love them, the black and grey matches my Akito desert suit, and the red matches the red on my Africa twin. What a great start to 2009!
PAUL WARD
 
 
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Customer Feedback
 

Hi Guys,

 

Just to let you know shortly after you phoned back the shock arrived!!

All fitted now (very straightforward). Looks like a lovely piece of engineering - just need to admire it before the dirt gets in there!

Heidenau K60 tyres fitted today too for gravel roads (almost entirely) by hand so the prep of the bike is almost done. In theory it's going to be dropped off (with all our stuff) to be shipped to Ecuador on Thursday!

Thanks for your help and getting us a step closer to our trip! Will let you know how the shock works for us on the trip. You can see what we're up to here:

 

http://www.2ridesouth.com

 

Regards,

Ian Fallon


Had to drop you a line to say how pleased I am with the Wilbers rear shock you supplied. The one I sent for rebuild for my 1990 XT600 engined Yamaha SRX400 was too shot, so you suggested a well known make I could have immediately  or wait 3 weeks for a Wibers shock to be assembled for me. So, uncharacterlistically for me I thought I,d wait and have the Wilbers, well, it actually took a little less than 3 weeks and was well worth the wait. When it arrived I wasn,t sure wether to hang it on the wall or fit it to the bike,beautifully made. Obviously I fitted it, and it perfoms as well as it looks. So many thanks for recommending a Wilbers shock, and I,m sure anyone choosing one of these  will be as pleased as I am with it. So, thanks once again for recommending such a nice bit of kit. Russ MacLaren,down

 here in Cornwall.

Dear Pete,

You sent me a pair of standard Wilbers shocks for a 2004 1200 GS last month, and we fitted them last weekend after following a set of instructions helpfully posted on the UKGSer website.

I'd like to thank you for your help and advice. The shocks have transformed my bike.  It had 38,000 miles on it, and the improved ride is both firm, and yet supple at the same time - a sort of suspension alchemy. You can't help but be impressed by the Germans as they do know a thing or two about engineering.

The UKGSer instructions were invaluable, without which we'd have been screwed. I'd recommend you point any future GS 1200 Wilbers customers in that direction. The thread is at;-

http://www.ukgser.com/forums/showthread.php?t=134056&highlight=fitting+wilbers+1200GSA

Ian

Just wanted to report in on the Wilbers suspension on my Fazer thou , went up to Yorkshire this bank holiday and tried it out fully loaded with top box and panniers, didnt even notice they were there, with the standard set up the bike would be squatting down and trying to wheelie everywhere , it just gets better many thanks and I havent forgotten about the front but funds are a bit tight as just moved house, again thanks for the transfomation.

    David

Hi Pete - Just thought I'd let you know how the new shocks went...

The fitting was really easy, a couple of hours and it was all done. It's really nice to have something that fits first time without any fiddling about. I've now done about 150 miles and what a change, it's a totally different bike!

 As I only weigh about 11st and only ever ride solo the standard set on on the BMW 1200 GS wasn't very good. The low suspension GS has stiffer springs and firmer damping. The front was very harsh, it just rode over smaller bumps and jumped off anything bigger, It's not adjustable so I couldn't do anything about it. The rear was a bit better but the damping still felt harsh.

 The new Wilbers are worlds apart. The sliders front forks are now moving slightly most of the time and you can feel the bike rolling smoothly over bumps. The rear is also much better, it seems to soak up the bumps and return more slowly and feels more controlled.

On bumpy back roads the bike feels much more composed, it's as if it stays at the same level and the wheels just go up and down underneath you. It handles way better, smoothing out the bumps and holding a line now whereas before it would jump around off the bumps.

Please pass on my thanks to John for all his advice. It was great to deal with people that know what they're talking about and deliver a really top notch product. I'll be recommending you to all my mates for sure. 

 Best regards - Paul Neal
Hi John, arrived today. Thanks for a good service. Very impressed in this day and age when customer service is often so poor. - Neil Jones
My new rear shock landed this morning courtesy of Every Accessory.
Thus ensued a mad scrabbling of packaging, 45 minutes of spannering followed by a grin inducing razz round my local lanes
I ordered a standard shock built 10mm longer than stock with hydraulic pre-load and to put it simply, it's the best mod I've made to any bike I've owned.
I haven't gone through the full set-up procedure (static sag, dynamic sag etc) as wilbers pre-set it to what should be correct settings at the factory given your weight, riding style etc.
Even so the difference in handling is awesome. The bike now just feels so much more stable and yet quicker to turn at the same time
The part of the shock travel is so much more active and light compared to the old shock. Since getting the bike I've always felt the front end was a bit light and vague but this has transfomed it The riding position is marginally different but not radically so and to me feels much better than it did before. I've been meaning to order some 25mm risers for a while and got round to that today so hopefully that'll improve things further.
I'm really impressed with the shock. I've had WP and Ohlins units on crossers and my race rep so thought I'd try Wilbers on the GS. Time will tell how their build quality compares but for the moment I'm well impressed with the service, performance and quality
Piglet North Yorks
Reason I chose them over Ohlins is the service from importer is first class, very helpful and spec'd exactly as I wanted. Only heard good reports about quality and fitting etc. And of course they are up to 20% cheaper than similar Ohlin. Oh and the springs come in a nice shade of blue. Sid N Devon

Fitted the shock you supplied me with, bloody marvellous! lot tauter and no wallowing, over the moon and will certainly recommend wilbers and your good selves!

Just thought I would let you know that I fitted my new shock to my 04 Varadero and what a difference!!!. Night and day. Its so good you don’t notice it. The bike just does what its supposed to do without any drama.

Set up is excellent. I would recommend Wilbers to anyone.

Thanks for the prompt and courteous service. - David Wotherspoon

So. I said before i couldnt really tell that my original shock was worn out, but bloody hell i can now! i was so impressed with the ride quality and composure of the bike with the new shock on it. I didnt realise just how much the bike was squating under hard acceleration. Well impressed with the bike now, found myself gassing the bike harder in the corners, where before the bike would squat down and do strange things, it now just plants itself and launches out the corner.

Rough roads are a lot smoother now, the bike rides over the bumps instead of bouncing over them. I always thought my bike handled really well, but the difference is worlds apart now.
First ride out this year and had the front wheel skipping the tarmac on numerous occasions.

In summary, wow. If you can afford it, get yourself a top spec shock, you just wont be dissapointed!

big thumbs up! - Coxylaad - Fazer owners club